James Riseman - Treasure Data Blog

Author Archive for: "james.riseman"

It’s Time For Your Contact Center Transformation

The hybrid work model is here to stay and so is AI tech. Is your contact center ready to go digital? Learn the latest contact center transformation trends, including key takeaways from Enterprise Connect 2022....

Advances in Contact Center Technology Improve Agents’ Ability to Support Customers

As customers’ expectations for frictionless service increase, companies are re-imagining the contact center. Learn how advances in contact center technology are improving the customer experience....

November 1, 2021

How CDPs Empower Empathy and Improve CLV

While many companies focus on improving data access for marketing and sales, they are missing out on data-enabling a key element of the customer experience—customer service. Customer Data Platforms (CDPs) are...