Driving Efficiency, Profitability, and Growth with Customer Data

Driving Efficiency, Profitability, and Growth with Customer Data

Driving Efficiency, Profitability, Growth With Customer Data

In a world where customer experience is critical for building lasting loyalty and retention, the ability to connect all of your customer data to deliver personalized interactions is not a nice-to-have, it’s a necessity.

Many companies use customer data platforms (CDPs) to help elevate their marketing campaigns. But if you’re not activating customer data across the entire business, you’ve just created another data silo–and a lost opportunity.

By maximizing the value of customer data across your entire organization–from customer-facing teams, to backend operations–you can drive greater efficiency, profitability, and growth.

But, perhaps most important of all, connecting data across your entire organization enables you to deliver truly connected customer experiences.

80% of consumers have abandoned a brand because of bad customer experiences (Qualtrics)

Drive ROI With the Right CDP Use Cases

To deliver connected customer experiences with a CDP, you must first identify and prioritize the CDP use cases that will drive short-term gains, and set you up to scale for long-term value. Because CDP projects are continuously evolving, pinpointing and prioritizing initial use cases is key to ensure your organization creates a roadmap for efficient implementation and speed to ROI.

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And, when ROI and efficiency are more important than ever, taking a proactive approach that will set your organization up for long-term success is essential.

To determine which use cases will be of the most value, you need leadership from across the organization to be aligned around goals, benefits, and data prioritization. This will include IT and data experts, as well as sales, marketing, customer support, legal, and executives.

More than 90% of marketers agree that providing a connected customer experience is a top priority.
(Better Decisions: A Spotlight on Data Efficiency, Treasure Data)

Create a Path to Profitability

Identifying the right CDP use cases ensures you understand what capabilities you’ll need from your CDP, and the best path to implementation to achieve your goals. As you think about your needs, it’s important to realize that not all CDPs, or CDP vendors, are the same. Some CDPs are purpose-built for enterprise-grade use cases and omnichannel campaigns, and some have more limited functionality.

By understanding what’s possible with a CDP, you’ll be able to maximize your CDP investment and the value of your customer data. You’ll also be able to speed up business outcomes like increasing marketing spend efficiency, improving the customer experience, growing loyalty and customer retention, and ultimately, driving more revenue for the business.

We invite you to explore even more unique ways to do more with your data with our comprehensive CDP Use Case Guide. You’ll discover over 30 unique ways leading brands are already using a CDP to create connected customer experiences across marketing, sales, customer service, and operations. We’ll also help you assess and prioritize use cases based on your organization’s level of data maturity.

Click here, or on the banner below, to discover what’s possible.

CDP Use Cases for Marketing, Sales, Customer Service, and Operations

Kazuki Ohta
Kazuki Ohta
Kazuki Ohta is the CEO and co-founder of Treasure Data. He also founded the Japanese Hadoop User Group, the world’s largest such group. Kaz is an acknowledged expert on distributed and parallel computing, and combines his knowledge of these technologies and Hadoop with the conviction that the service model is the only way to bring big data analytics to the mass market.
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